Terms & Conditions

 Nothing in these terms and conditions affects your statutory rights as a consumer.

 

ORDERING

At Claire’s Yarns we try to make ordering as easy as possible, if at any time you have a question about yarns, ordering or payments or if you would like to place your order over the phone just give us a call on 01243 555312 we are always happy to help.

To place online orders just add items to your cart then choose checkout to move to our one step checkout. (There is no minimum order to purchase from our store)

Most items are in stock – if there are any stock issues we will let you know as soon as possible.

Goods and services are invoiced at the price prevailing at time of order.

Claire’s Yarns reserves the right to modify the prices from time to time.


We accept all major credit cards, debit cards, PayPal.

 

We will send you a confirmation email when your order is received and also when it has been dispatched.

Claire’s Yarns does not accept liability for shortages or damage to deliveries unless the Customer notifies Claire’s Yarns of the shortage or damage in writing within 7 days of receipt of the delivery.

Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.

Title in the goods does not pass to the Customer until payment is received in full by Claire’s Yarns.

To Book a Workshop just add to the basket in the same way - please feel free to contact me if you need any more information.

 

SHIPPING FOR UK

We use Royal Mail first class post for items under 1kg.  Orders over 1kg are sent by courier so may take a little longer.

 

Please allow 2-5 days for smaller items and 5-7 days for larger.

 

SHIPPING OUTSIDE UK

 

As for UK shipping we will dispatch as soon as possible after receiving the order.  We use airmail where possible but for heavier items we will use a courier which may take a little longer.  If your parcel exceeds 2kg, we reserve the right to amend shipping charges. If this applies to you we will contact you at the earliest opportunity.

 

 

 

 

 

 

POSTAGE

 *FREE POSTAGE ON ORDERS OVER £35 (UK ONLY)

 

WEIGHT

UK

EUROPE

ZONE 1

ZONE 2

0-250G

 2.99

3.99

4.95

5.95

251-500G

 2.99

4.95

7.95

8.25

501-995G

2.99

5.95

10.95

11.75

996-1250G

5.99

7.95

13.25

13.95

1251-1500G

5.99

9.75

16.95

17.25

1501-2KG

5.99

12.95

23.95

25.95

2-5KG

6.50

 

 

 

5-10KG

7.99

 

 

 

10-15KG

10.99

 

 

 

 

 

RETURNS

 

We endeavour to be as accurate as possible. However we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current or error-free. If a product offered by us itself is not as described your sole remedy is to return it in an unused condition.

 

If you are unhappy with the items ordered we are happy to accept returns within 7 days of receipt.  As long as they are in saleable condition you will receive a full refund in line with The Consumer Protection (Distance Selling) Regulations 2000.  As the buyer you will be responsible for the cost of the return postage.  We recommend that returns are sent by recorded delivery as we cannot be responsible for if your returned items go missing

 

Goods should be returned to:

 

Claire’s Yarns

1 Medway Cottages

Bilsham Road

Yapton, Arundel

West Sussex

BN18 0JW

 

WORKSHOPS

If for any reason you cannot make your workshop, you may obtain a full refund or a transfer to a different date of your choice, subject to availability. You may also transfer the booking to a different name. Should you wish to cancel your workshop, you must notify us in no less than 10 days before the workshop date to obtain a full refund or workshop/name transfer.

Any cancellations made within less than 10 days of the workshop date will not be refundable or transferrable.

In exceptional circumstances we may have to cancel a Workshop. If that happens we will give you as much notice as possible and will try to accommodate you on a different date, or refund your fee paid, whichever you prefer. We do not accept liability for travel or other costs.

 

 

PRIVACY POLICY

 

At Claire’s Yarns we take your privacy and security very seriously. They are as important to us as they are to you and we wish to assure you that whether we gain information from you online or through personal dealings, we operate in full accordance with the data protection act.  We have also set out the following policy to protect your rights and create an environment where you can feel completely safe and protected.

 

-          We will respect the privacy of everyone who contacts us or visits our online store or who replies to any of our promotions.  Our customer details are stored on an electronic database and are only used for our own business.

-          We will never reveal any personal information to a third party without your permission.

-          We will take all precautions to protect your information from misuse or loss.

-          We will never sell you information to a third party.

-          We do not store any customer bank or credit card details

 

 

 

COOKIES

 

We only use cookies to store information for you not about you.  If you add an item to your cart it is stored for your use later and does not provide us with any personal information.

 

 

CONDITIONS OF WEBSITE USAGE

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Claire’s Yarns’ relationship with you in relation to this website.

The term “Claire’s Yarns” or “us” or “we” refers to the owner of the website whose registered office is [address]. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Claire’s Yarns’ prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

HEALTH AND SAFETY

In accordance with the Health and Safety at Work, etc Act 1974 and the Consumer Protection Act 1987, Claire’s Yarns confirms that the goods it supplies as a distributor do not present a hazard to health and safety.

(a) when properly used for the purpose for which they are designed; and

(b) if the Customer takes reasonable and normal precautions in their use.

 

CONTACT

 

You can contact us

 

by email          claire@claire-tyler.com

 

by telephone   01243 555312

 

by post            Claire Tyler

1 Medway Cottages

Bilsham Road

Yapton, Arundel

West Sussex

BN18 0JW

 

 

These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts.

Claire’s Yarns reserves the right to change or amend these terms and conditions at any time and without prior notice.